At TCL Part Sales, we are committed to ensuring that your orders are delivered promptly and efficiently. Below, you’ll find general information about our delivery options, associated costs, and estimated shipping times. It will vary depending on the items dispatched however those variations will be agreed with you in advance.
We offer following standard delivery services which might be available against the items you have chosen to purchase:
Next day delivery: estimated delivery time 1-2 working days from dispatch
Standard delivery: estimated delivery time 3-5 working days from dispatch
Pallet shipping: delivery time will be agreed in advance
The cost of the delivery will depend on the weight of the items, item availability, whether the items are custom-made and type of delivery chosen at the checkout.
Ordering process is as follows:
Please note that this may vary depending on the delivery options chosen and we will notify you in advance if this process differs. It is not applicable to orders placed for collection. Time and date of collection will be agreed with you in advance. If goods remain uncollected 7 days after agreed collection date, we may sell or dispose of the goods and account for any balance after deducting storage costs.
Once the items have been dispatched we cannot accept liability for delivery timescales. You will have to discuss any unforeseen delays with the carrier.
In the rare circumstances where we cannot accept your order, we will attempt to contact you to discuss further steps and options.
You need to make sure that delivery address is correct and valid signature will be required on delivery. Please inspect the goods immediately upon receipt to ensure they are suitable, complete and damage free. Notify us immediately if goods receipted do not match the order or there are any defects including missing parts.
Deliveries will be made to the exterior ground floor only. Further transportation or installation is your responsibility unless agreed otherwise.
If delivery has failed, we will support you in arranging for re-delivery, however, where applicable, it will be done at your expense. We will not pay for any costs relating to the re-delivery.
We currently have standard options to deliver to addresses within the United Kingdom. For international delivery inquiries, please contact our customer service team at parts@tcl-tankers.com or +44 (0) 113 286 3322.
After dispatch, you can track your order using the tracking number provided in your dispatch notification email. Simply visit the courier’s website and enter your tracking number to view the status of your delivery.
5.1 All goods are subject to availability. If stock is insufficient to fulfil your order, we will contact you to discuss how to proceed. At our discretion, we may process any part of the order which is available.
5.2 Where goods are out of stock, we will refund you the price paid for such goods within 30 days or, in the case of an account customer, we may, at our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.
5.3 We will not be obliged to offer any additional compensation for disappointment suffered if your order has to be cancelled.
5.4 Where the goods are subject to a special offer, the stocks can be limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment.
For any further questions or assistance regarding delivery, feel free to reach out to our customer service team:
TCL Tanker Parts,
Lotherton Way,
Garforth,
Leeds,
LS25 2JY
Tel: +44 (0) 113 286 3322
Email: parts@tcl-tankers.com
Opening Hours: Monday – Friday 8am – 4.30pm
Saturday 9am – 11am
Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, holiday periods or courier delays.