Privacy policy

PRIVACY POLICY

“Your Privacy, Our Priority: Safeguarding Your Data Every Step of the Way.”

TCL Tanker Rental Website Privacy Policy

TCL Tanker Rental Website Privacy Policy was last updated on 1 st December 2024. In this privacy statement, we explain what we do with the data we obtain about you via our website (https://www.tcl-tankers.com). We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • We aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • We first request your explicit consent to process your personal data in cases requiring your consent;
  • We take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • We respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We collect your personal data through several channels, including website forms, cookies, phone, and email. The types of data we may collect include (but are not limited to): your first name, last name, physical address, email address, telephone number, and company details. We only collect and process your personal data for legitimate business purposes, where necessary consent has been provided. These purposes include:

  • Providing Services: To manage and deliver our services related to tanker rentals, sales, and repairs.
  • Processing Transactions: For handling payments, orders, and issuing invoices related to your purchases or services.
  • Customer Support: To respond to inquiries, resolve complaints, and provide customer assistance.
  • Marketing Communications: To send promotional materials, updates, or newsletters, where you have opted in.
  • Compliance with Legal Obligations: To meet legal or regulatory requirements, including tax and safety regulations.
  • Service Improvements: To conduct internal research and development to improve our products and services.
Recruitment: For processing personal data provided in job applications for recruitment purposes.

We will retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected. If opted in marketing information is being sent using email medium, we will process your data until you unsubscribe or cancel your newsletter subscription. In cases where data retention is not governed by ongoing service obligations, we will retain the data for no longer than 10 years.

2. Cookies

Essential cookies are required to enable the basic features of this site. These cookies do not store any personally identifiable data.
For more information about hat cookies are used please see our cookie policy

 

3. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety. If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners. We may share your personal data with third-party service providers, including cloud hosting providers (e.g. Microsoft Azure), analytics platforms (e.g., Google Analytics), and payment processors (e.g., Stripe, GoCardless). These providers are contractually required to adhere to strict data protection and privacy standards, ensuring that your data is processed in compliance with GDPR and other applicable privacy laws. However where your data is shared, it will be only for the purposes listed above.

4. Security

We are fully committed to protecting the security of your personal data. We implement comprehensive security measures to prevent unauthorized access, alteration, disclosure, or misuse of your personal data. These measures include, but are not limited to:

  • Encryption,
  •  Access controls, and
  •  Regular security audits.

Only authorized personnel or trusted third parties (eg. IT Support provider) have access to your data, and they are contractually obligated to follow strict confidentiality and security protocols. Our Web Store and Website process your personal data securely during transmission with encryption such as TLS (Transport Layer Security). We continuously review and update our security policies to ensure compliance with current data protection regulations and industry standards. Our Web Store and Website process your personal data securely during transmission with encryption such as TLS (Transport Layer Security).

 

5. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

 

6. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

 

7. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

8. Submitting a complaint

If you are not satisfied with the way in which we handle a complaint about the processing of your personal data, you have the right to submit a complaint to the Information Commissioners Office.

9. Contact details
TCL Tanker Rental Ltd,
Lotherton Way,
Garforth,
Leeds,
LS25 2JY
United Kingdom

Website: https://www.tcl-tankers.com
Email: compliance@tcl-tankers.com
Phone number: 0113 286 3322